Everything You Need to Know
User Assistance & Legal Agreements
UNFILTERED
HEAL FOR REAL
Support
How Can We Help You?
Need help, clarification, or guidance? Our support system is designed to be quick, responsive, and human-first.
Contact Options
- Email: unfiltered.heal.fr@gmail.com (For general queries, session support, and concerns)
- Phone: +91 9042182822 (For voice assistance or direct connection)
- Emergency: In critical situations, we strongly advise you to contact your local emergency services. While we’re here to listen, we are not a crisis intervention platform.
FAQs
1. How can I book a session on Unfiltered?
You can book a session through our online portal. Select the service you need, choose a convenient time, and pick a professional based on your preferences or language.
2. Is everything I share confidential?
Yes. All sessions are completely confidential. We follow strict ethical guidelines and privacy laws to protect your personal information and conversations.
3. What’s the difference between a Listener and a Healer?
A Listener is a trained professional from psychology background who offers emotional support by listening to you without judgment.
A Healer is a certified mental health professional who provides clinical therapy and psychological guidance.
4. What if I feel uncomfortable during a session?
If you feel uncomfortable at any point, you can request a different professional or contact our support team for help. Your comfort is important to us.
5. Are services available in regional languages?
Yes. We offer services in multiple Indian regional and national languages. You can choose your preferred language while booking a session.
6. What is the cost of a session?
Our services are affordable and transparently priced. The exact cost depends on the type and duration of the session. You can view pricing details on the booking page.
7. Can I cancel or reschedule a session?
Yes. You can cancel or reschedule your session up to 24 hours in advance at no extra cost. Last-minute cancellations may include a small fee.
8. Is Unfiltered a crisis intervention service?
No. While we offer emotional support, we are not an emergency service. In urgent or life-threatening situations, please contact local emergency services or a mental health helpline.
9. Can I remain anonymous during sessions?
Yes, you can remain anonymous during chat and listener sessions. For therapy with professionals, some basic information is required for ethical and legal reasons.
10. I’m a psychology student. Can I join Unfiltered as a listener or intern?
Yes. We welcome psychology students and freshers to join us as listeners or interns. Follow our Instagram and website for updates on recruitment and application openings.
Privacy Policy
Last Updated: 1/07/2025
At Unfiltered, your trust is sacred. We do everything in our power to ensure your data is protected, never misused, and always handled with the highest ethical standards:
- Information We Collect: We collect only essential data, such as your name, contact information, communication records, and session notes, to personalize your experience.
- How We Use Your Information: Your information helps us improve our services, match you with the right professional, and deliver a smoother, more relevant healing journey.
- Information Sharing: We do not sell or share your personal information with third parties. Information is only disclosed if required by law or with your written consent.
- Data Security: We use secure platforms, encrypted databases, and firewalled servers to protect your information.
- Your Rights: You may request access, correction, or deletion of your data at any time.
- Changes to This Policy: We’ll inform you via email or platform notification if any updates are made.
- Contact Us:For data or privacy concerns, write to unfiltered.heal.fr@gmail.com
Terms of Use
Last Updated: 12/06/2025
1. Acceptance of Terms
By using our services, you agree to our terms, policies, and ethical practices.
2. Description of Service
We offer emotional support through chats, verbal interactions, licensed therapy, and healing events.
3. User Responsibilities
We expect users to behave with respect, maintain confidentiality, and not misuse the platform
4. Professional Services
All clinical therapy is provided by qualified professionals under applicable laws and certifications.
5. Fees and Payments
All fees are transparently listed on our site. Payments are accepted via secure portals.
6. Intellectual Property
All content, visual, written, and verbal, remains the intellectual property of Unfiltered.
7. Limitation of Liability
Unfiltered is not responsible for damages resulting from misuse or third-party errors.
8. Termination
We may suspend or terminate services in cases of policy violation or abuse.
9. Governing Law
All disputes are governed under Indian law.
10. Changes to Terms
Updates will be reflected on the website and are binding upon continued use.
Licenses & Credentials
Professional Credentials
All therapists are licensed mental health professionals with accredited qualifications and experience in clinical counseling.
Compliance Standards
We adhere to global and national mental health regulations such as the Mental Healthcare Act (India).
Third-Party Licenses
Platforms and tools used for communication and data handling are certified and compliant with international data protection standards.
Reporting Concerns
We welcome all feedback and take complaints seriously. If something doesn’t feel right, please contact concerns immediately.